Last updated: February 2026
TalkingWebsite ("we", "us", "our") is operated by Gaia Trust T/as Sunaiva (ABN 93 745 481 626), based in Australia. This policy explains how we collect, use, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
We collect information you provide directly, including:
We use your information to:
When your website visitors interact with the AI voice agent, calls may be recorded and transcribed to improve the service and provide you with call analytics. Call recordings are retained for 90 days unless you request deletion.
We work with trusted third-party providers including Telnyx (voice infrastructure), Stripe (payments), and Google Cloud (data hosting). These providers are bound by their own privacy policies and comply with applicable data protection laws.
Your data is stored on servers located in Australia and the United States. We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Under Australian privacy law, you have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at privacy@talkingwebsite.com.au.
We use cookies and similar technologies to improve your experience on our website, analyse usage patterns, and personalise content. You can control cookies through your browser settings.
We may update this policy from time to time. We will notify you of material changes via email or a notice on our website. Continued use of the service after changes constitutes acceptance.
For privacy inquiries, visit: talkingwebsite.com.au